Frequently Asked Questions

Heat Pumps have gained tremendous popularity in the recent years and are the No.1 type of hot water system. With market leading energy efficiency, heat pumps can reduce your hot water bills by up to 75%! The iStore Heat Pump is our recommendation as it is built to Australian standards, easy to install, extremely reliable and saves you THOUSANDS on your running costs over the life of the system!

If your hot water system is leaking call KMS Hot Water Services and we will send one of our expert hot water technicians to diagnose your issue. If the system is repairable, our technician will have all necessary parts on board to fix the leak. In the case that the leak is irreparable, we will be able to provide you with a replacement hot water system that best suits your needs.

We do not sell Saxon Hot Water Systems as in 2011 Saxon went into liquidation. Therefore, if your Saxon Hot Water System needs to be replaced an alternative hot water brand will be recommended.

The current hot water governing body regulations state that all new hot water systems must have the following valves installed: 

• Expansion Control Valve
• Tempering Valve
• Non Return Isolation Valve
• Pressure Limiting Valve
• Pressure Temperature Relief Valve

These valves ensure your new hot water system does not over pressurise and they are required to uphold your hot water system warranty. 

No. All hot water system installations must be completed by qualified and insured plumbers and electricians. These technicians are experienced and know how to correctly install your new system safely using the proper sequence of valves. This ensures that your new system meets the manufacturer’s warranty requirements and relevant Australian Standards.

There are numerous reasons why your hot water system has stopped producing hot water.

These include: 

Faulty tempering valve.

Faulty thermostat or element. 

Power supply issues to your hot water system (faulty circuit breaker, faulty electrical tariff relay etc.)

At KMS Services, our technicians are BOTH qualified plumbers and electricians so they can solve ALL plumbing and electrical issues that may be affecting your hot water system, saving you time and $$$!

95% of the time we can provide an accurate fixed price over the phone. In the case that the job is quite complex we may ask to inspect the site and provide a quote on site, which is free of cost!

All hot water system brands recommend servicing the system every 5 years. This ensures that hot water system will continue to run efficiently and prolong the life of your hot water system.

The cost of a new hot water system depends on a variety of factors including your existing system, your hot water usage needs and the type of system you would like to be installed. All these factors must be considered to provide you with an accurate quote. Call Our Expert team today or Submit an Online Enquiry form for an upfront fixed price quote.

There are many reasons that you hot water system may be producing cold water. This could be due to plumbing problems such as a faulty valve or electrical problems such as a faulty thermostat or element. 

At KMS Services, our technicians are BOTH qualified plumbers and electricians so they can solve ALL plumbing and electrical issues that may be affecting your hot water system, saving you time and $$$!

A 160L Electric Hot Water System is the common replacement for the Saxon 140L Hot Water System. However, if you want to increase your energy efficiency and save up to 75% on your Hot Water Bills an iStore 180L or 270L Heat Pump is our recommendation.  

1. A fan draws in air, containing heat energy, across the evaporator.
2. The evaporator turns the liquid refrigerant into a gas.
3. The compressor pressurises the refrigerant into a hot gas.
4. The hot gas inside the condenser coil heats the water inside the coil-wrapped tank.
5. The refrigerant reverts back to a liquid after heating the water and continues to the evaporator for the process to start again.
6. The cycle continues until the set target temperature is achieved.
7. As water is used in the home, the cycle will restart once the temperature in the tank has dropped below 45°C.

There are many brands of hot water systems on the market and our expert team only recommend the most reliable brands for our customers. Depending on your hot water usage needs, energy efficiency considerations and the type of system you choose we will recommend the brand that best suits all your requirements and will stand the test of time. Call KMS Services today or fill out an online enquiry form to speak to our team today!

KMS Services is a local family owned business servicing South East Queensland (Greater Brisbane, Ipswich & the Gold Coast) that prides itself on competitive pricing, excellent workmanship and outstanding customer service.  

Reasons to Choose KMS Services: 

Over 35+ Years Hot Water Experience

Our Hot Water Experts have the knowledge and experience to provide the perfect solution for all your specific hot water needs and budget! 

Competitive & Affordable Fixed Price Guarantee

So you don’t have to worry about any hidden costs!

Trusted Family Owned & Operated Business

We are passionate about our reputation and strive to provide an honest, fair and professional hot water service every time!

Qualified & Insured Hot Water Technicians

All of our hot water technicians are qualified plumbers and electricians so you can have peace of mind that your hot water system is in safe hands!

Same Day Hot Water Repairs & Installations

Our rapid response times make getting your hot water system easy!

No. It is very dangerous to install a hot water system by yourself and qualified plumbers and electricians must be used for every installation. Additionally, if you install the system yourself your warranty with the hot water system would be void.